kiosPrivacy Policy

This page describes what we collect when you use kios and how we keep that data protected. Our commitment is to handle your personal information transparently and in line with applicable data-protection principles wherever our service operates.

We at kios operate an online entertainment platform available where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place bets on slot games, live casino tables, and football markets, we collect certain data to verify your identity, process your transactions, and prevent fraud. This policy sets out what we do with that information.

Our privacy practices apply to members across supported regions, including Jakarta, Surabaya, Bandung, and other areas where our service is legally available. We do not collect or process data from jurisdictions where our service is prohibited.

Data we collect on kios

We collect the following categories of information when you register, verify your account, and use kios:

  • Identity and contact details: Your name, email address, phone number, date of birth, and residential address are required during account signup and KYC verification.
  • Government-issued identification: We request a copy of your passport, national ID, or driving licence to verify your age and identity. We store these securely and do not share them with third parties outside our compliance team.
  • Payment and financial data: When you deposit via DANA, e-wallet, mobile banking, or banking channels, we record the transaction amount, timestamp, and payment method. We do not store your full card or bank credentials; our payment processors handle that encryption.
  • Account activity: We log your login timestamps, game selections, bet amounts, and withdrawal requests to detect unusual patterns and comply with anti-money-laundering rules.
  • Device and browser data: We record your device type, operating system, IP address, and browser user-agent to prevent account takeover and identify fraudulent logins.
Important: We do not sell your personal data to marketing firms or advertisers. Our third-party partners are payment processors and compliance vendors bound by strict data-processing agreements.

How we use your data

Our use of data centres on three core functions:

  1. Account verification and compliance: We verify your identity to meet legal obligations in supported jurisdictions and prevent underage access.
  2. Payment processing: We use your financial data to process deposits, withdrawals, and refunds. Our payment partners (handling local payment, online payment, e-wallet, and bank transfers) receive only the minimum information needed to complete each transaction.
  3. Fraud and security: We analyse login patterns, IP addresses, and device fingerprints to detect compromised accounts and unauthorized access attempts.
  4. Service improvement: We review aggregate usage patterns—never individual betting histories—to improve game loading times, payment reliability, and customer support response.

Your rights and our commitments on kios

We undertake the following commitments regarding your data:

  • Data retention: We keep your account data for as long as your account is active. After you request account closure, we retain financial records for up to seven years to comply with anti-money-laundering requirements; other personal data is deleted within 90 days.
  • Access and correction: You may request a copy of the personal data we hold about you or ask us to correct inaccurate information. Submit requests via our in-app help centre or contact support during business hours.
  • Encryption and storage: Your password is hashed using industry-standard algorithms and is never stored in plain text. Data in transit uses TLS 1.2 or higher. Our servers may be located outside your jurisdiction; data is protected equally across all locations.
  • Cookie use: We use essential cookies to maintain your session, prevent fraud, and remember your language preference. We do not use tracking cookies or sell cookie data to advertisers.
  • Third-party processors: We share data only with payment gateways (for DANA, e-wallet, mobile banking, and bank processing), identity-verification vendors (KYC), and fraud-detection services. All processors sign data-protection agreements and are prohibited from using your data for their own marketing.

If you detect unauthorized use of your account, change your password immediately and notify our support team. We will freeze your account pending investigation.

Contact kios

For privacy inquiries, account recovery, or data requests, reach out to our support team via in-app help or email during business hours. We respond to all inquiries within five business days. Our service is available only where local law permits; users are responsible for verifying that their access and use comply with their own jurisdiction's regulations.

Last updated: May 2026. We may update this policy to reflect changes in applicable law. Significant changes will be notified via email to your registered address.

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