kiosTerms of Use
We at kios set out the terms under which our platform operates and what we expect from members who open an account with us. Our services are available only where applicable law permits online gaming. Members are responsible for verifying that their access and use comply with their own jurisdiction's law.
These terms cover account opening, deposits and withdrawals, bonus conditions, dispute handling, and the legal framework under which kios operates. When you join kios, you accept these conditions in full.
How kios Operates
We provide slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook betting on football and other sports, and number games. Our platform combines all these into a single unified account accessible from desktop and mobile browsers.
Our slot games run on scheduled daily and weekly tournament events. These are described as tournament structures, not as guaranteed-win offerings. Live casino tables operate during set hours in our studios. Sportsbook markets cover Liga 1, Piala AFF, Champions League, Premier League, and other tournaments. Our services are jurisdiction-restricted and available only where local law permits.
Account Opening and Verification
When you open an account on kios, we require your full name, date of birth, email, and phone number. We verify your identity through documents such as a national identity card, passport, or driver's license. This Know Your Customer (KYC) process protects both you and our platform.
Once your account is active, you may deposit funds via one of our supported payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or transfers to mobile banking, local payment, online payment, or e-wallet accounts. We do not set fixed minimum or maximum deposit amounts; your bank or payment provider may impose their own limits.
Your account is personal and non-transferable. You are responsible for keeping your login credentials secure. We will not be liable for unauthorised access if you share your password or fail to log out from shared devices.
Deposits, Withdrawals, and Bonuses
Deposits via mobile banking, local payment, online payment, or e-wallet are processed instantly. Bank transfers to mobile banking, local payment, online payment, or e-wallet accounts may take up to one business day, depending on your bank's clearing times. We do not control these timescales; delays are often due to bank processing.
Withdrawals are processed subject to verification windows. We may ask for further documentation to confirm your identity or address before releasing funds. This is standard anti-money-laundering practice. Once approved, withdrawals go back to your original payment method or nominated bank account.
Any bonus offers made during account opening or promotional periods come with specific conditions. We do not advertise fixed bonus amounts; instead, we describe bonuses generically (e.g., "an attractive welcome offer"). Bonuses are subject to wagering requirements and may be forfeited if you do not meet those conditions within the stated timeframe. Bonus terms apply to that offer only and do not carry over between campaigns.
Dispute Resolution and Liability
If you believe there is an error in your account balance or a transaction has been incorrectly recorded, contact our support team with details of the dispute. We will investigate and respond within a reasonable timeframe. If we cannot resolve the matter directly, we may refer it to an independent arbitrator, whose decision will be binding.
We are not liable for service interruptions caused by factors outside our control—such as internet outages, payment provider failures, or natural disasters. We are also not liable for losses arising from your own decisions, such as losing funds in gameplay or making unsuccessful bets.
Members in Jakarta, Surabaya, Bandung, Medan, and Semarang accessing kios must comply with their local laws. Our platform does not knowingly serve users in jurisdictions where online gaming is prohibited.
We reserve the right to suspend or close any account that violates these terms, such as accounts used for money laundering, fraud, or other illegal purposes. Upon closure, remaining funds will be returned to your registered payment method, subject to verification.
Contact and Changes to Terms
Our support team is available during business hours via email and in-app messaging. We respond to inquiries in English and Indonesian. We do not offer customer support; response times depend on query complexity and support workload.
We may update these terms at any time. Changes take effect when posted on our website. Continued use of kios after an update means you accept the new terms. We encourage you to review this page periodically.